Return & Refund Policy

Returns

We offer free returns within 30 days of delivery.

To be eligible for a return, items must be:

• Unused and in original condition
• Returned with all original packaging (including dust bag and protective materials)
• Free from marks, wear, or damage

We reserve the right to decline returns that do not meet these conditions.

 

Return process

To initiate a return, please contact us at:
hello@ponteluxo.com.au

Once your return is approved:

• You will receive instructions to complete the return
• Items must be sent back within the timeframe provided

 

Refunds

Once your return is received and inspected:

• Refunds will be issued to your original payment method
• Please allow 5–10 business days for processing after approval

Processing times may vary depending on your payment provider.

 

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please:

• Return your original purchase
• Place a new order

 

Damaged or incorrect items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with:

• Your order number
• Clear photos of the issue

We will resolve this promptly.

 

Contact

For any return or refund enquiries:
hello@ponteluxo.com.au